Panasonic’s 620,000 washers need parts and home inspections
Parts dispatch, returns, on-site inspections and conditional follow-up visits: how much could a printing company handle?
In Japan, 622,527 units are covered. Alongside replacement by users themselves, every covered product requires an on-site inspection, with a follow-up visit depending on what is found.
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Translated from Japanese by AI. The Japanese original is authoritative.
Users replace the parts themselves and return the removed tanks by freight collect. But replacing the parts does not remove the need for an on-site inspection.
If the inspection finds detergent or fabric softener on the lead wire, a separate repair technician will make another visit. In Japan, 18 models and 622,527 units are covered. A single recall has split into four jobs: dispatching parts, collecting old parts, conducting on-site inspections and making conditional f…
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