TCS’s roughly 80% outcome-based pricing does not cover every contract
You can charge for an approved proof, a met deadline and lower inventory. But should you guarantee the customer’s sales as well?
TCS’s outcome-based pricing has not spread across every contract at once. It is ahead in business-services contracts such as finance and HR, while time-and-materials and fixed pricing remain in AI work. The difference separates the processes a printer can sell as outcomes from the results it should not guarantee.
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Translated from Japanese by AI. The Japanese original is authoritative.
According to K. Krithivasan, Chief Executive Officer and Managing Director of TCS, roughly 80% in areas such as finance and HR is based on outcome metrics. The population is business-services contracts in areas such as finance and HR. In BPJ’s view, work with acceptance criteria that can be measured repeatedly is easier to price by outcome.…
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